- Shipping Info
SHIPPING // FREQUENTLY ASKED QUESTIONS
Q: How long will it take for my order to arrive? It’s been 7 business days since I placed my order.
A: We ship out all orders placed with a credit card or via PayPal within 5 business days of receiving payment.* All orders, national and international, are sent via USPS. Overseas orders MAY take longer than two weeks to reach their destination.
*Handling time is an approximation and not a guarantee. Shipping times may be longer or shorter depending on order volume.
HOLIDAY SEASON NOTE: Due to the heavier-than-usual volume of holiday season mail deliveries, we CANNOT GUARANTEE delivery of Holiday Sale orders before the Christmas holiday. We will do everything in our power to ship orders as early as possible. We recommend placing International orders before December 1 and Domestic orders before December 10 for best chance of delivery.
Q: But I selected Priority Mail shipping. That means I’ll get it within 2-3 days, right?
A: Using Priority Mail shipping does not mean that you will receive your package 2-3 days from the moment you place your order. The USPS gives an estimate of 2-3 business days for your package to reach you once it has been sent out from the post office. Unfortunately, an estimate is not a guarantee, so in certain cases it may take longer to reach you depending on the volume experienced by the postal service and your location in relation to the SFR offices.
In addition, when estimating the day you expect to receive your package, remember to factor in processing/handling time that it will take to get from SFR to the post office (which will vary depending on what day you ordered it).
Q: But I paid extra for Priority Mail shipping. Can I get a refund on the postage?
You actually did not pay extra for Priority shipping. Priority Mail is the default shipping rate that the USPS uses for packages weighing more than 13 ounces, and our store system only offers this option if your package meets this criteria.
Q: Is there any tracking on the items you mail out?
A: We do not offer tracking numbers.
We have sent out over 50,000 items to people all over the world and the system as worked well for us without raising prices or creating additional delays in processing time that would come along with using tracking services. The only delivery problems we’ve come across is when customers give us their work address, an insecure home address, an incorrect address, and/or didn’t include their name. Make sure your PayPal mailing address is up to date. Update your email address as well in case we need to contact you due to a package being returned to us.
Q: If I don’t live in America, do I have to pay extra shipping costs for my order?
A: The customer is responsible for any extra costs it takes to ship internationally. All shipping is calculated by our shopping cart system, so any shipping costs will automatically be added to your order.
- Return Policy
All sales are final. However, if you would like to exchange your clothing item for another size, you can do so by sending the original item back in unworn condition, along with $10 USD in well-concealed cash or money order form (absolutely NO personal checks accepted) to cover return shipping & processing to:
Strange Famous Inc
PO BOX 2509
Providence, RI 02906
Make sure you include a note explaining what size shirt you are exchanging it for, and write your mailing address in legible print.
If you experience an issue with any other non-clothing item, please email firstname.lastname@example.org and we will do our best to help.